Patient Care Coordinator

Staffing Proxy LLC; Arlington (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Audiology Associates of DFW in Arlington, TX is seeking a Patient Care Coordinator to be the first point of contact, ensuring a positive and organized patient experience. You will work within established processes, coordinating multiple moving parts and contributing to a collaborative, low-drama team environment.

You will receive structured onboarding and training, be coachable and detail-oriented, and help maintain accurate records while supporting efficient front-office operations.

Qualifications

• Experience in healthcare front desk or patient coordination.
• Strong communication and organizational skills.

Responsibilities

• Serve as the first point of contact for patients—in person and over the phone.
• Greet patients and maintain a welcoming, professional front office environment.
• Schedule, confirm, and manage appointments.
• Answer patient questions with clear, accurate communication during visits.
• Collect patient payments and manage daily transactions.
• Enter and verify patient insurance information.
• Assist with billing and insurance submissions as needed.
• Maintain accurate and organized patient records.
• Follow established protocols to support smooth daily operations.
• Prepare for upcoming appointments and support clinic flow.

Skills

Customer service

Office experience

Job description

Audiology Associates of DFW is a well-established and growing private audiology practice known for its strong, team-oriented culture and dedication to doing things the right way. As the practice continues to expand, they are adding a Patient Care Coordinator to support their busy Arlington, TX office.

What truly distinguishes this team is its dedication to its members. Employees receive support through structured training, mentorship, and ongoing professional development. The practice has created detailed systems, workflows, and protocols that help team members succeed—fostering an ideal environment for those who thrive on clarity, organization, and continuous learning.

Position Overview:

The Patient Care Coordinator is the first point of contact for patients and plays a vital role in ensuring a positive, organized, and efficient patient experience.

This role is ideal for someone who enjoys working within established processes, coordinating multiple moving parts, and being part of a collaborative, low-drama team environment. The perfect candidate has a positive attitude, strong listening skills, and a desire to learn and grow.

You'll receive structured onboarding and training, so you don't need to have everything figured out on day one—but you do need to be coachable, detail-oriented, and ready to contribute to a high-functioning team.

Key Responsibilities:

Patient Experience & Front Office Operations

• Serve as the first point of contact for patients—both in person and over the phone
  
• Greet patients warmly and ensure a welcoming, professional environment
  
• Schedule, confirm, and manage appointments
  
• Assist with patient questions and provide clear communication throughout their visit
  
• Collect patient payments and manage daily transactions
  
• Verify and enter patient insurance information
  
• Assist with billing and insurance submissions as needed
  
• Maintain accurate and organized patient records
  

Clinic Coordination & Workflow Management

• Follow established protocols and procedures to ensure smooth daily operations
  
• Prepare for upcoming appointments and support clinic flow
  
• Coordinate multiple priorities while maintaining attention to detail
  
• Support the clinical team in delivering a seamless patient experience
  

What They're Looking For:

• Positive, team-oriented attitude with a "no drama" mindset
  
• Strong listening skills and ability to communicate clearly
  
• Humble, coachable, and eager to learn and grow
  
• Highly organized with the ability to manage multiple tasks at once
  
• Comfortable following structured processes, workflows, and guidelines
  
• Customer service or healthcare office experience is a plus, but not required
  

Why This Role Stands Out:

• Structured training and onboarding—no guessing or being thrown in
  
• Professional coaching and mentorship to support your professional growth
  
• Clear systems and workflows that support your success
  
• Supportive, team-focused culture with mentorship and growth opportunities
  
• Opportunity to join a busy, growing practice where your role truly matters