Audiology Patient Care Coordinator

DARCIE SOOTIN; Dayton (OH); Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

DARCIE SOOTIN is seeking an Audiology Patient Care Coordinator in Dayton, OH. The role is the first point of contact for patients and clinicians, handling greetings, scheduling, and insurance processing.

You will prepare daily charts, verify patient information, and assist with repairs and purchases. Strong MS Office skills and attention to detail are essential for success in this position.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience preferred.
• Proficient in Microsoft Office Suite; able to communicate complex information simply.

Responsabilités

• Answer incoming calls, schedule appointments, and process cancellations per procedures.
• Greet patients, verify/update information, and collect insurance details.
• Greet walk-in patients for repairs and assist with forms and product purchases as needed.
• Prepare charts for upcoming appointments and mail necessary forms when required.
• Contact insurance companies to verify benefits and document outcomes.
• Collect co-pays and other payments; complete end-of-day reconciliation.

Connaissances

Customer service

MS Office

Communication

Organization

Attention to detail

Multitasking

Service recovery

Formation

High School Diploma or equivalent

Outils

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Description du poste

Description

POSITION OVERVIEW

The Audiology Patient Care Coordinator is the first point of contact for patients and Clinicians. This position will meet and greet patients, prepare daily charts, notify Clinicians of patient’s arrival, process insurance information and charges, and schedule appointments.

Essential Duties And Responsibilities

• Answer incoming phone calls, to include but not limited to, routing calls appropriately, scheduling appointments and processing cancellations according to practice procedures and guidelines.
• Greets patients upon their arrival for appointments, verify and update patients’ information in the system, including gathering and entering patient insurance information.
• Greet walk-in hearing aid patients who need repairs, requesting patients to complete applicable forms for drop off and assist with repair requests along with product purchases according to practice procedures.
• Prepare patient charts for upcoming appointments, verifying all necessary documentation in file and if not mailing necessary forms to patient.
• Contact insurance companies, as necessary, to confirm and verify hearing aid benefits along with documenting accordingly.
• Collect co-pays, co-insurance and other payments as needed along with accurately completing end of day reconciliation.
• Process outgoing mail return mail and courier mail as needed.
• Other duties as assigned.

Requirements

EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• Minimum 1-year customer service experience (preferred)

Knowledge & Skills

• Beginning-Intermediate level ability in the Microsoft Office Suite: Word, Excel, PowerPoint
• Ability to communicate and articulate complex information simply
• Self-motivated, enthusiastic, and a positive attitude
• Ability to handle a multitude of different situations; sometimes simultaneously
• Must possess strong organizational skills.
• Strong attention to detail
• Ability to use service recovery techniques and principles when a patient is dissatisfied.