Patient Care Coordinator

Holland Hearing; Abilene (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental insurance

Opportunities for growth and increased

Supportive, team-oriented work

Stable, long-term position

Job summary

Two-Provider Audiology Practice in Abilene, TX seeks a friendly Patient Care Coordinator to manage front office operations and support patient scheduling, ensuring a smooth and positive experience for every visitor. Schedule Monday-Thursday, 8:00 AM - 5:00 PM | Friday, 8:00 AM - 12:00 PM.

Benefits include medical and dental insurance and opportunities for growth based on performance. You will greet patients, handle check-in/out, coordinate appointments, maintain records, and assist with

Qualifications

• High school diploma or equivalent required
• 2+ years of experience in a medical or administrative office preferred
• Experience with insurance verification or billing is a plus
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Basic computer proficiency required

Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Manage patient check-out and follow up as needed
• Answer incoming calls and assist with scheduling appointments
• Provide clear communication to patients regarding appointments and services
• Schedule and coordinate patient appointments efficiently
• Maintain accurate patient information including demographics and insurance details
• Perform data entry and update electronic medical records
• Prepare and manage patient correspondence, including mailings and reminders
• Process incoming/outgoing mail and maintain organized files
• Support end-of-day procedures and deposit preparation
• Attend staff meetings and contribute to team communication
• Perform additional duties as assigned

Skills

Communication

Customer service

Organizational skills

Multitasking

Attention to detail

Basic computer proficiency

Education

High school diploma or equivalent

Tools

EMR data entry

Job description

Location: Two-Provider Audiology Practice
Schedule: Monday-Thursday, 8:00 AM - 5:00 PM | Friday, 8:00 AM - 12:00 PM

Medical and dental insurance

Opportunities for growth and increased compensation based on performance

Supportive, team-oriented work environment

Stable, long-term position

Position Overview

We are seeking a friendly, organized, and detail-oriented Patient Care Coordinator to serve as the first point of contact for our patients. This role is responsible for managing front office operations, supporting patient scheduling, and ensuring a smooth and positive patient experience.

The Patient Care Coordinator plays a key role in maintaining an efficient workflow while providing excellent customer service in a fast-paced clinical environment.

Key Responsibilities

Patient Experience & Front Office Support

Greet and check in patients in a professional and welcoming manner

Manage patient check-out and ensure all necessary follow-up is completed

Answer incoming calls and assist with scheduling appointments

Provide clear communication to patients regarding appointments and services

Scheduling & Administrative Support

Schedule and coordinate patient appointments efficiently

Maintain accurate patient information, including demographics and insurance details

Perform data entry and update electronic medical records

Prepare and manage patient correspondence, including mailings, reminders, and follow-ups

Office Operations

Process incoming and outgoing mail

Maintain organized and up-to-date patient files

Assist with daily office upkeep to ensure a clean and professional environment

Support end-of-day procedures, including closing tasks and deposit preparation

Team & Practice Support

Attend staff meetings and contribute to team communication

Assist with general office tasks and workflow as needed

Perform additional duties as assigned by the Owner or Practice Manager

Qualifications

High school diploma or equivalent required

2+ years of experience in a medical or administrative office preferred

Experience with insurance verification or billing is a plus

Strong organizational and multitasking skills

Excellent communication and customer service skills

Basic computer proficiency required

What We’re Looking For

Provides a positive, patient-focused experience

Highly organized with strong attention to detail

Able to manage multiple tasks in a fast-paced environment

Communicates clearly and professionally

Works well both independently and as part of a team

Growth & Training

We are committed to developing our team. This position offers opportunities to expand responsibilities and grow within the practice.