Audiology Patient Care Coordinator

Southwest Ohio ENT Specialists; Englewood (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Southwest Ohio ENT Specialists is seeking an Audiology Patient Care Coordinator to be the first point of contact for patients and clinicians.

The role includes greeting patients, updating records, verifying insurance, scheduling appointments, and handling payments. Strong communication and organizational skills are essential for success in this on-site position in Englewood, Ohio.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of customer service experience preferred.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Ability to communicate and articulate complex information simply.
• Strong organizational skills and attention to detail.
• Ability to handle multiple situations simultaneously.
• Positive attitude and self-motivation.

Responsibilities

• Answer incoming calls, route calls, schedule appointments, and process cancellations.
• Greet patients, verify/update information, including insurance details.
• Assist with walk-in hearing aid repairs and related forms.
• Prepare patient charts for upcoming appointments and mail forms as needed.
• Contact insurance companies to verify benefits and document accordingly.
• Collect co-pays and other payments, with end-of-day reconciliation.
• Handle outgoing mail and courier tasks as needed.
• Perform other duties as assigned.

Skills

Communication

Organizational skills

Attention to detail

Self-motivation

Multitasking

Customer service

Positive attitude

Service recovery

Education

High School Diploma

Tools

Microsoft Office

Job description

Description

POSITION OVERVIEW

The Audiology Patient Care Coordinator is the first point of contact for patients and Clinicians. This position will meet and greet patients, prepare daily charts, notify Clinicians of patient’s arrival, process insurance information and charges, and schedule appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming phone calls, to include but not limited to, routing calls appropriately, scheduling appointments and processing cancellations according to practice procedures and guidelines.
• Greets patients upon their arrival for appointments, verify and update patients’ information in the system, including gathering and entering patient insurance information.
• Greet walk-in hearing aid patients who need repairs, requesting patients to complete applicable forms for drop off and assist with repair requests along with product purchases according to practice procedures.
• Prepare patient charts for upcoming appointments, verifying all necessary documentation in file and if not mailing necessary forms to patient.
• Contact insurance companies, as necessary, to confirm and verify hearing aid benefits along with documenting accordingly.
• Collect co-pays, co-insurance and other payments as needed along with accurately completing end of day reconciliation.
• Process outgoing mail return mail and courier mail as needed.
• Other duties as assigned.

Requirements

EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• Minimum 1-year customer service experience (preferred)

Knowledge & Skills

• Beginning-Intermediate level ability in the Microsoft Office Suite: Word, Excel, PowerPoint
• Ability to communicate and articulate complex information simply
• Self-motivated, enthusiastic, and a positive attitude
• Ability to handle a multitude of different situations; sometimes simultaneously
• Must possess strong organizational skills.
• Strong attention to detail
• Ability to use service recovery techniques and principles when a patient is dissatisfied.