Audiology Patient Care Coordinator

Southwest Ohio ENT Specialists Inc; Ohio; On-site; USD 21,000 - 30,000; Full time

Job summary

Southwest Ohio ENT Specialists Inc is seeking an Audiology Patient Care Coordinator to greet patients, schedule appointments and process insurance information. You will prepare daily charts, notify clinicians of arrivals and handle payments and end-of-day reconciliations.

You will contact insurance companies to verify benefits, enter patient data, and assist walk-in hearing aid patients with forms and repairs. Excellent communication and organizational skills are essential.

Qualifications

• Minimum 1 year of customer service experience.
• Beginning-Intermediate level ability in the Microsoft Office Suite: Word, Excel, PowerPoint.
• Ability to communicate and articulate complex information simply.
• Self-motivated, enthusiastic, and a positive attitude.
• Ability to handle a multitude of different situations; sometimes simultaneously.
• Must possess strong organizational skills.
• Strong attention to detail.
• Ability to use service recovery techniques and principles when a patient is dissatisfied.

Responsibilities

• Answer incoming phone calls, routing calls, scheduling appointments and processing cancellations.
• Greet patients upon arrival and verify/update information, including insurance details.
• Assist walk-in hearing aid patients with forms for drops off, repairs and product purchases.
• Prepare patient charts for upcoming appointments and mail necessary forms if needed.
• I inform Clinicians of patient arrivals and coordinate with insurance to verify benefits.
• Collect co-pays, co-insurance and other payments and complete end-of-day reconciliation.
• Process outgoing mail and courier mail as needed.
• Other duties as assigned.

Skills

Customer service

Microsoft Office

Communication skills

Organization

Attention to detail

Service recovery

Education

High School Diploma or equivalent

Job description

Description

POSITION OVERVIEW

The Audiology Patient Care Coordinator is the first point of contact for patients and Clinicians. This position will meet and greet patients, prepare daily charts, notify Clinicians of patient’s arrival, process insurance information and charges, and schedule appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming phone calls, to include but not limited to, routing calls appropriately, scheduling appointments and processing cancellations according to practice procedures and guidelines.
• Greets patients upon their arrival for appointments, verify and update patients’ information in the system, including gathering and entering patient insurance information.
• Greet walk-in hearing aid patients who need repairs, requesting patients to complete applicable forms for drop off and assist with repair requests along with product purchases according to practice procedures.
• Prepare patient charts for upcoming appointments, verifying all necessary documentation in file and if not mailing necessary forms to patient.
• Contact insurance companies, as necessary, to confirm and verify hearing aid benefits along with documenting accordingly.
• Collect co-pays, co-insurance and other payments as needed along with accurately completing end of day reconciliation.
• Process outgoing mail return mail and courier mail as needed.
• Other duties as assigned.

Requirements

EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• Minimum 1-year customer service experience (preferred)

Knowledge & Skills

• Beginning-Intermediate level ability in the Microsoft Office Suite: Word, Excel, PowerPoint
• Ability to communicate and articulate complex information simply
• Self-motivated, enthusiastic, and a positive attitude
• Ability to handle a multitude of different situations; sometimes simultaneously
• Must possess strong organizational skills.
• Strong attention to detail
• Ability to use service recovery techniques and principles when a patient is dissatisfied.