Patient Care Concierge: Welcoming Multitask Pro

Spear Physical and Occupational Therapy; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

One Medical

Mental Health benefits

Medical/Dental/Vision

401K Match

Paid PTO

Commuter FSA

Gym discounts

Company events

Job summary

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator for our Midtown- W 44th St location. You will welcome patients, respond to calls/emails within 2 hours (within 24 hours), and guide patients through the out-of-network experience with a 5-star service mindset.

We value a collaborative spirit to ensure every patient receives outstanding care and support. Join a team that emphasizes empathy, hospitality, and client-centered care.

Qualifications

• Experience in customer service.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Respond to phone calls and emails within 2 hours and always within 24 hours.
• Greet patients entering the clinic with a welcoming demeanor.
• Guide patients through the out-of-network experience.
• Support patient care with a collaborative team approach.

Skills

Customer service

Communication

Team oriented

Attention to detail

Multi-tasking

Hospitality mindset

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator for our Midtown- W 44th St location. You will welcome patients, respond to calls/emails within 2 hours (within 24 hours), and guide patients through the out-of-network experience with a 5-star service mindset.

We value a collaborative spirit to ensure every patient receives outstanding care and support. Join a team that emphasizes empathy, hospitality, and client-centered care.