Patient Care Concierge

Spear Physical Therapy; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits

Medical, Dental, Vision

401K match

Paid time off

Commuter FSA

Gym membership discounts

Company events

Job summary

Spear Physical and Occupational Therapy on the Upper East Side is seeking a Care Coordinator to greet patients, support care delivery, and manage clinic flow. You will respond to inquiries promptly and help patients navigate the out-of-network experience with a focus on outstanding service.

Ideal candidates bring hospitality, team orientation, and strong communication skills, with attention to detail and a willingness to grow within a collaborative environment.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Strong attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Respond to phone calls and emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience.
• Greet patients entering the clinic with a smile.
• Deliver 5-star customer service and support clinic flow.

Skills

Customer service experience

Communication skills

Multi-tasking

Attention to detail

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy on the Upper East Side is seeking a Care Coordinator to greet patients, support care delivery, and manage clinic flow. You will respond to inquiries promptly and help patients navigate the out-of-network experience with a focus on outstanding service.

Ideal candidates bring hospitality, team orientation, and strong communication skills, with attention to detail and a willingness to grow within a collaborative environment.