Care Concierge & Patient Experience Lead

Spear Physical Therapy; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits

Medical, Dental, Vision

401(k) Safe Harbor Match

Paid time off & holidays

Commuter FSA plan

Gym membership discounts

Job summary

Spear Physical and Occupational Therapy in New York City, Columbus Circle Clinic, seeks a Care Coordinator to welcome patients and manage appointment flow. You will respond to calls and emails within 2 hours, and within 24 hours, and guide patients through the out-of-network experience with a smile.

We value a collaborative team spirit and 5-star customer service, with opportunities to grow in a supportive outpatient setting serving the NY Tri-State Area with comprehensive therapy services.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Detail-oriented with willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Greet and welcome patients and guide them through the clinic process.
• Respond to phone calls and emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience.
• Maintain 5-star customer service and supportive care.

Skills

Customer service

Hospitality & team orientation

Communication skills

Attention to detail

BA/BS degree preferred

Education

Bachelor's degree preferred

Job description

Spear Physical and Occupational Therapy in New York City, Columbus Circle Clinic, seeks a Care Coordinator to welcome patients and manage appointment flow. You will respond to calls and emails within 2 hours, and within 24 hours, and guide patients through the out-of-network experience with a smile.

We value a collaborative team spirit and 5-star customer service, with opportunities to grow in a supportive outpatient setting serving the NY Tri-State Area with comprehensive therapy services.