Patient Care Concierge & Tech Aide

Shields Health Solutions; Southbridge (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Solutions is seeking a Patient Care Representative/Tech Aide in Massachusetts to deliver exceptional customer service with professionalism, efficiency, and accuracy. You will greet patients, assist with check-in, handle copays, and coordinate with clinical staff to ensure smooth patient flow.

Requires CPR certification, strong communication, and data-entry accuracy. The role involves HIPAA privacy, multi-tasking, and basic insurance knowledge, with a pay range of $17-29/hr plus

Qualifications

• High School Diploma required.
• Must be CPR certified.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.

Responsibilities

• Greet patients, collect copay/deductible/coinsurance and explain consent forms.
• Assist patients with iPad check-in, troubleshoot and provide feedback.
• Recognize when language services are needed.
• Distribute films/CDs while maintaining HIPAA and patient privacy.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming mail and UPS deliveries.

Skills

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multitasking ability

Education

High School Diploma

Job description

Shields Health Solutions is seeking a Patient Care Representative/Tech Aide in Massachusetts to deliver exceptional customer service with professionalism, efficiency, and accuracy. You will greet patients, assist with check-in, handle copays, and coordinate with clinical staff to ensure smooth patient flow.

Requires CPR certification, strong communication, and data-entry accuracy. The role involves HIPAA privacy, multi-tasking, and basic insurance knowledge, with a pay range of $17-29/hr plus