Patient Care Concierge & Tech Aide

Cape Cod Imaging Services, LLC; Southbridge (MA); Sur place; USD 23 000 - 40 000; Plein temps

Résumé du poste

Shields Health Care Group is seeking a Patient Care Representative/Tech Aide to greet patients, collect copays and explain forms, while ensuring accuracy and professionalism.

You will assist with iPad check-in, coordinate language services when needed, handle mail and data entry, and support workflow with technologists to maintain patient flow. Pay ranges $17-29/hr with benefits and opportunities for growth.

Qualifications

• High School Diploma required.
• CPR certification required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations is required.

Responsabilités

• Greet patients, collect copay/deductible, and explain consent forms.
• Assist patients with iPad check in process, troubleshoot and provide feedback.
• Ability to recognize and utilize when language services are needed.
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day's appointment schedule and communicate any potential issues.
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list).
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assists In patient interview process.
• Assists in preparing patient scan room.
• Maintain co pay/petty cash accuracy and make daily bank deposits.
• Performs other related duties as required.

Connaissances

CPR certification

Communication skills

Computer proficiency

Attention to detail

Typing accuracy

Multitasking

Follow instructions

Data entry

Formation

High School Diploma

Description du poste

Shields Health Care Group is seeking a Patient Care Representative/Tech Aide to greet patients, collect copays and explain forms, while ensuring accuracy and professionalism.

You will assist with iPad check-in, coordinate language services when needed, handle mail and data entry, and support workflow with technologists to maintain patient flow. Pay ranges $17-29/hr with benefits and opportunities for growth.