Patient Care & Scheduling Specialist

Optum; Hutto (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

Optum in Austin, TX is seeking a Patient Service Representative to support clinic operations, including patient check-in, insurance verification, co-pay collection, and scheduling of diagnostic and follow-up appointments in a fast-paced healthcare setting. You will greet patients, manage records, handle cashier duties and answer calls, while maintaining accurate logs and supporting providers and staff.

This on-site, full-time role offers a Monday–Friday schedule, hourly pay ranging from $18.00

Qualifications

• High School Diploma or GED required.
• Minimum 2+ years in a medical environment.
• Proficiency with Microsoft applications.

Responsibilities

• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collects co-payments, co-insurance, and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

Skills

Data entry

Medical terminology

Microsoft Office

Education

High School Diploma/GED

Tools

EMR software

ICD-10 coding

CPT coding

Job description

Optum in Austin, TX is seeking a Patient Service Representative to support clinic operations, including patient check-in, insurance verification, co-pay collection, and scheduling of diagnostic and follow-up appointments in a fast-paced healthcare setting. You will greet patients, manage records, handle cashier duties and answer calls, while maintaining accurate logs and supporting providers and staff.

This on-site, full-time role offers a Monday–Friday schedule, hourly pay ranging from $18.00