Patient Access & Scheduling Specialist

Optum; Hilliard (OH); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off and holidays

Medical plan options

Dental, Vision, Life & AD&D

401(k) and stock plan

Education reimbursement

Employee discounts

Employee Assistance Program

Referral bonus

Voluntary benefits

Job summary

Optum is hiring a Patient Services Representative to join our Primary Care team in a collaborative office setting. You will greet patients, assist with intake, collect payments, and manage medical records, contributing to smooth daily operations.

The role requires prior healthcare or customer service experience, proficiency in Microsoft Office, and knowledge of EMR systems and medical terminology. The position offers comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma/GED required.
• 1+ years of experience in a healthcare or customer service-related field.
• Experience with medical insurance a plus.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Knowledge of EMR software and medical terminology.

Responsibilities

• Greet patients as they arrive and manage wait time.
• Assist patients with intake processes including copying required documents.
• Collect co-payments, co-insurance and deductibles and issues receipts.
• Manage cashier box and daily deposits according to company policies.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments.
• Manage medical records (maintains, files/scans, prepares for schedule).
• Ensure all correspondence is scanned and/or filed in timely manner.
• Process requests for medical records release and maintain appropriate logs.

Skills

Healthcare or customer service

Microsoft Office proficiency

EMR software knowledge

Medical terminology

Tools

Microsoft Office Suite

EMR systems

Job description

Optum is hiring a Patient Services Representative to join our Primary Care team in a collaborative office setting. You will greet patients, assist with intake, collect payments, and manage medical records, contributing to smooth daily operations.

The role requires prior healthcare or customer service experience, proficiency in Microsoft Office, and knowledge of EMR systems and medical terminology. The position offers comprehensive benefits and growth opportunities.