Patient Care & Scheduling Specialist

Optum; Southborough (MA); On-site; USD 25,000 - 44,000; Part time

Job summary

Optum is hiring for a part-time Patient Scheduling/Insurance Support role in the United States. The 32-hour workweek runs Tuesday through Friday, 8am–5pm, with duties including verifying insurance, scheduling, patient communications, and EMR documentation.

Ideal candidates have 1+ year of customer service experience, strong communication skills, and the ability to manage priorities in a medical office setting. Benefits and a comprehensive package accompany the role.

Qualifications

• 1+ years of customer service experience.
• Ability to think critically and exercise sound judgment and manage multiple priorities and deadlines.
• Excellent communication, customer service, interpersonal and organizational skills.
• Preferred: 1+ years of experience in a medical office.

Responsibilities

• Verifies and authorizes patient insurance coverage and eligibility; updates demographics and other patient information.
• Maintains collection records and makes daily cash deposits as assigned.
• Schedules patients accurately, according to department protocols and provider preference.
• Completes patient check-out and coordinates scheduling; manages department appointment reports.
• Provides education, estimate preparation, and other pre-appointment instruction as needed.
• Addresses patient-care-related calls and provides routine information on procedures and policies.
• Resolves patient questions regarding schedules and billing concerns; handles requests for prescription refills and reschedules.
• Documents information in the electronic medical record system.
• Processes referral requests and completes follow-up as needed.
• Obtains prior authorizations for various orders according to procedures.
• Manages No Show, cancellations, recalls, waitlists and reschedules per guidelines.
• Processes department mail and faxes; participates in training as needed.
• Performs chart reviews to satisfy patient requests and coordinate care.
• Identifies urgent patient issues and escalates to nursing or leadership as needed.

Skills

Customer service

Critical thinking

Communication skills

Job description

Optum is hiring for a part-time Patient Scheduling/Insurance Support role in the United States. The 32-hour workweek runs Tuesday through Friday, 8am–5pm, with duties including verifying insurance, scheduling, patient communications, and EMR documentation.

Ideal candidates have 1+ year of customer service experience, strong communication skills, and the ability to manage priorities in a medical office setting. Benefits and a comprehensive package accompany the role.