Patient Care Concierge & Scheduling Specialist

Mass General Brigham; Northampton (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

Mass General Brigham seeks a Patient Care Coordinator for Cooley Dickinson Hospital in Northampton, MA. You will welcome patients, collect medical history, and provide administrative support in a fast-paced office.

Responsibilities include scheduling specialist appointments, handling insurance issues, obtaining prior authorizations, coordinating referrals, and serving as a liaison between offices. The role offers a structured environment and opportunities for professional growth.

Qualifications

• Typing and using office equipment (copiers/fax)
• Proficiency in PC applications including Windows and word processing
• Strong organizational, interpersonal, oral, and written communication skills
• Ability to work independently and manage multiple tasks

Responsibilities

• Schedule specialist appointments and assist patients with insurance issues
• Communicate with patients about appointments and concerns
• Manage intensive referrals and ancillary appointments
• Direct medical questions to appropriate staff
• Assist with prior authorizations/pre-certifications for tests and medications
• Liaise between specialist offices and the practice
• Greet patients and handle calls and inquiries
• Maintain office policies and confidentiality

Skills

Typing

PC proficiency

Communication skills

Independence

Education

High School Diploma or Equivalent

Tools

Windows

Word processing

Job description

Mass General Brigham seeks a Patient Care Coordinator for Cooley Dickinson Hospital in Northampton, MA. You will welcome patients, collect medical history, and provide administrative support in a fast-paced office.

Responsibilities include scheduling specialist appointments, handling insurance issues, obtaining prior authorizations, coordinating referrals, and serving as a liaison between offices. The role offers a structured environment and opportunities for professional growth.