Patient Care Concierge & Appointment Navigator

Cooley Dickinson Hospital; Northampton (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

Cooley Dickinson Hospital is seeking a Patient Care Coordinator to welcome patients, gather medical history requests, and provide essential administrative support within the Mass General Brigham system.

This role is part of the 1199SEIU Bargaining Unit and reports to the Practice Manager. It requires effective communication with patients and staff, with responsibilities including scheduling, referrals, authorizations, and front-desk duties.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: 1-2 years in a medical practice preferred.
• No substitution of experience for degree.

Responsibilities

• Schedule specialist appointments and assist patients with insurance issues.
• Communicate with patients about appointments in a clear and reassuring manner.
• Manage referrals and ancillary appointments.
• Direct all medically related questions to appropriate medical staff.
• Obtain prior authorizations/pre-certifications for tests and medications.
• Serve as liaison between specialist offices and the practice.
• Greet patients and visitors to the office in a friendly, helpful manner.
• Answer the telephone and refer calls to the appropriate staff.
• Maintain established policies and procedures, confidentiality, and safety standards.
• Attend meetings as required.
• Perform other functions/duties as requested.

Skills

Scheduling appointments

Insurance coordination

Interpersonal communication

Referral management

Liaison with offices

Prior authorizations

Customer service

Office procedures

Professional development

Meeting participation

Education

High School Diploma or Equivalent

Tools

Windows OS

Word processing

Job description

Cooley Dickinson Hospital is seeking a Patient Care Coordinator to welcome patients, gather medical history requests, and provide essential administrative support within the Mass General Brigham system.

This role is part of the 1199SEIU Bargaining Unit and reports to the Practice Manager. It requires effective communication with patients and staff, with responsibilities including scheduling, referrals, authorizations, and front-desk duties.