Patient Care & Referral Coordinator

Mass General Brigham; United States; On-site; USD 29,000 - 40,000; Full time

Job summary

Mass General Brigham is seeking a Patient Care Coordinator to warmly welcome patients, collect medical history, and provide essential administrative support in a hospital setting. The role is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital and reports to the Practice Manager.

Responsibilities include scheduling specialist appointments, assisting with insurance issues, handling referrals, and acting as a liaison between offices.

Qualifications

• High School Diploma or Equivalent is required.
• Experience in a medical practice 1–2 years preferred.
• Proficiency in Windows and word processing is essential.

Responsibilities

• Schedule specialist appointments and assist patients with insurance issues.
• Communicate clearly with patients regarding appointments and address concerns.
• Manage referrals and ancillary appointments.
• Greet patients and visitors, answer phones, and relay messages to staff.
• Maintain confidentiality and comply with hospital policies.

Skills

Typing

Office equipment operation

Windows OS

Word processing

Interpersonal skills

Oral and written communication

Independent work

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is seeking a Patient Care Coordinator to warmly welcome patients, collect medical history, and provide essential administrative support in a hospital setting. The role is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital and reports to the Practice Manager.

Responsibilities include scheduling specialist appointments, assisting with insurance issues, handling referrals, and acting as a liaison between offices.