Ambulatory Care Patient Concierge & Scheduler

Mass General Brigham; USA; Remote; USD 36.000 - 68.000; Vollzeit

Zusammenfassung

Mass General Brigham is seeking a Patient Services Coordinator at Nantucket Cottage Hospital to provide front-desk support, schedule patient appointments, manage referrals, and coordinate diagnostic testing. The role emphasizes exceptional service, confidentiality, and collaboration with clinicians across ambulatory settings.

Qualifications include strong English communication, adaptability to a fast-paced environment, and experience with scheduling systems.

Qualifikationen

• Demonstrates strong interpersonal and communication skills.
• Prioritizes tasks to support patient flow and schedules.
• Proficient in managing confidential information and HIPAA rules.

Aufgaben

• Schedule and reschedule patient appointments according to guidelines.
• Answer and triage inbound calls; assist patients and families.
• Verify demographics and insurance information; coordinate referrals and authorizations.
• Greet patients at front desk and handle check-in/check-out duties.
• Provide cross-coverage and support to teammates as needed.
• Maintain patient confidentiality and professional appearance at all times.

Kenntnisse

Service Excellence

Attention to Detail

Communication

Collaboration & Teamwork

Flexibility & Resilience

Ausbildung

Associate degree in Secretarial Science/Business

High school diploma

Tools

Epic

MS Office

Jobbeschreibung

Mass General Brigham is seeking a Patient Services Coordinator at Nantucket Cottage Hospital to provide front-desk support, schedule patient appointments, manage referrals, and coordinate diagnostic testing. The role emphasizes exceptional service, confidentiality, and collaboration with clinicians across ambulatory settings.

Qualifications include strong English communication, adaptability to a fast-paced environment, and experience with scheduling systems.