Patient Care Concierge & Scheduling Specialist

Massachusetts Health & Hospital Association; Littleton (CO); On-site; USD 38,000 - 46,000; Full time

Job summary

Massachusetts Health & Hospital Association is seeking a front-desk coordinator to provide patient and provider support in a clinical setting. You will greet patients, answer phones, and assist with scheduling needs to help keep the day running smoothly.

You will coordinate patient intake and care flow by handling registration, verify insurance, manage communications, and arrange referrals and follow-up visits.

Qualifications

• Strong patient-facing communication and professionalism
• Accuracy and attention to detail in EHR documentation
• Ability to verify insurance and manage registration processes
• Coordination of referrals and follow-up care
• Support providers through efficient scheduling and workflow
• Collaborative, patient-first approach to care coordination

Responsibilities

• Greet patients, answer phones, and assist with scheduling needs.
• Coordinate patient intake and care flow by handling registration, insurance verification, and communication.
• Arrange and track referrals and coordinate follow-up visits as needed.
• Maintain accurate electronic health records and ensure information is properly documented.

Skills

Patient-facing communication

EHR documentation

Insurance verification

Registration processes

Referral coordination

Follow-up care coordination

Scheduling workflow

Job description

Massachusetts Health & Hospital Association is seeking a front-desk coordinator to provide patient and provider support in a clinical setting. You will greet patients, answer phones, and assist with scheduling needs to help keep the day running smoothly.

You will coordinate patient intake and care flow by handling registration, verify insurance, manage communications, and arrange referrals and follow-up visits.