Patient Appointment Concierge & Scheduler

UMass Memorial Medical Group; United States; Hybride; USD 29 000 - 40 000; Plein temps

Avantages offerts par ce poste

Signing bonus

Résumé du poste

UMass Memorial Health in Central Massachusetts is seeking a Patient Access Clerk to handle incoming calls and schedule patient appointments across multiple clinics. You will gather demographics, insurance details, and balance information while coordinating with care teams to ensure accurate scheduling and billing readiness.

The role emphasizes strong communication and English proficiency, with preferred experience in healthcare scheduling and bilingual capabilities.

Qualifications

• High school diploma required.
• Associate's degree in business or healthcare preferred.

Responsabilités

• Handles incoming phone calls to schedule patient appointments across multiple clinics.
• Makes outbound calls to schedule appointments with specialists.
• Collects patient demographics, insurance, and account information for financial processing.
• Secures medical records as needed for care and schedules in-office procedures.

Connaissances

English speaking

Strong communication

Interpersonal skills

Bilingual abilities

Formation

High school diploma

Associate's degree in business or healthcare

Description du poste

UMass Memorial Health in Central Massachusetts is seeking a Patient Access Clerk to handle incoming calls and schedule patient appointments across multiple clinics. You will gather demographics, insurance details, and balance information while coordinating with care teams to ensure accurate scheduling and billing readiness.

The role emphasizes strong communication and English proficiency, with preferred experience in healthcare scheduling and bilingual capabilities.