Patient Care Concierge & Scheduling Specialist

Foothills Sports Medicine Physical Therapy; Peoria (AZ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

401(K) with 4% employer match

Comprehensive training and onboarding

Job summary

Confluent Health, LLC is hiring a Care Coordinator to greet patients, manage front desk duties, schedule visits, verify insurance, and collect payments. This fast-paced, multi-tasking role requires organization, warmth, and ownership from the first call through every visit.

You will receive comprehensive training on EMR navigation, insurance basics, scheduling workflows, and phone etiquette, with clear growth pathways into clinic leadership.

Qualifications

• High School Diploma or GED.
• At least one year in a customer- or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer skills: scheduling systems, emails, spreadsheets.
• No prior medical experience required; training provided.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Handle front desk operations: check-in/out, scheduling, insurance verification/authorization, calls.
• Review and follow up on referrals; update patient records and explain next steps.
• Maintain patient flow by confirming appointments, waitlists, cancellations, and follow-ups.
• Collect copays and payments; basic payment tracking or reconciliation when needed.
• Protect HIPAA and privacy in all interactions and documentation.

Skills

Customer-facing experience

Multitasking

Phone communication

Organizational skills

HIPAA knowledge

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Spreadsheets

Email etiquette

Job description

Confluent Health, LLC is hiring a Care Coordinator to greet patients, manage front desk duties, schedule visits, verify insurance, and collect payments. This fast-paced, multi-tasking role requires organization, warmth, and ownership from the first call through every visit.

You will receive comprehensive training on EMR navigation, insurance basics, scheduling workflows, and phone etiquette, with clear growth pathways into clinic leadership.