Patient Care Concierge & Scheduling Specialist

OnePeak Medical; Grants Pass (OR); Presencial; USD 26.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

Paid Time Off

Paid Holidays

Employee Discounts

Descripción de la vacante

OnePeak Medical is seeking a Patient Care Coordinator to be the first point of contact for patients and visitors, delivering exceptional customer service in person or by phone. You will manage scheduling, patient registration, insurance details, and payments while upholding HIPAA and company policies.

The role requires strong communication, organization, and multitasking abilities in a fast-paced clinic environment.

Formación

• High school diploma or equivalent is required.
• 6 months of customer service experience is required.
• 6 months of front desk reception or scheduling experience in a medical office is strongly preferred.
• PM/EHR experience is strongly preferred.
• Proficiency in Microsoft Office Suite is strongly preferred.
• Computer/tech savvy is strongly preferred.
• Knowledge and experience with medical billing and insurance payors is strongly preferred.

Responsabilidades

• Provide outstanding customer service with a warm, positive welcome in person or by phone.
• Ensure accurate PCP listing in the patient chart.
• Adhere to OnePeak Medical policies and protect confidential information.
• Manage multi-line phone system and schedule appointments.
• Register patients and update demographic and insurance information and patient portal.
• Review schedules for appointment accuracy and readiness.
• Verify patient information during scheduling and communicate required documentation changes.
• Confirm payment methods and collect copays or balances as needed.
• Maintain reception area and office files.
• Resolve patient complaints with appropriate leadership guidance.
• Attend department and clinical meetings as scheduled.
• Fulfill additional responsibilities to support OnePeak Medical.

Conocimientos

Customer service

Communication

HIPAA compliance

Time management

Multitasking

Conflict resolution

Professionalism

Teamwork

Attention to detail

Educación

High school diploma or equivalent

6 months customer service experience

6 months front desk reception or scheduling experience in medical office

PM/EHR experience

Herramientas

Microsoft Office Suite

Descripción del empleo

OnePeak Medical is seeking a Patient Care Coordinator to be the first point of contact for patients and visitors, delivering exceptional customer service in person or by phone. You will manage scheduling, patient registration, insurance details, and payments while upholding HIPAA and company policies.

The role requires strong communication, organization, and multitasking abilities in a fast-paced clinic environment.