Patient Care Concierge & Scheduling Specialist

Optum; Farmers Branch (TX); In loco; USD 45.847.000 - 83.097.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Descrizione del lavoro

UnitedHealth Group is seeking a detail-oriented front desk/clerical associate for the Farmers Branch, TX location. The role supports patient check-in/out, insurance verification, payments, scheduling, and records management, ensuring a smooth patient flow.

Requirements include a high school diploma and 1+ years of customer service experience with strong communication. Proficiency in MS Office and EMR familiarity are preferred; bilingual English/Spanish is a plus.

Competenze

• High School Diploma/GED required.
• 1+ years of customer service experience with strong communication.
• Intermediate level of proficiency with Microsoft Office applications.

Mansioni

• Greets patients as they arrive and manages wait time.
• Complete check-in and check-out tasks including insurance verification and pre-authorizations.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments.
• Answer telephone calls and take messages as needed.
• Manages medical records and scans/filing.
• Ensures all correspondence is scanned or filed and maintains logs.

Conoscenze

Customer service

Communication

Cash handling

MS Office

Formazione

High School Diploma/GED

Strumenti

EMR

Descrizione del lavoro

UnitedHealth Group is seeking a detail-oriented front desk/clerical associate for the Farmers Branch, TX location. The role supports patient check-in/out, insurance verification, payments, scheduling, and records management, ensuring a smooth patient flow.

Requirements include a high school diploma and 1+ years of customer service experience with strong communication. Proficiency in MS Office and EMR familiarity are preferred; bilingual English/Spanish is a plus.