Patient Concierge & Front Desk Specialist

UT Health San Antonio; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

UT Health San Antonio seeks a Front Office Support specialist to perform front desk duties in a clinical setting, ensuring smooth patient flow and satisfaction. Responsibilities include patient check-in, registration, copay collection, appointment scheduling, and coordinating with Benefit Coordinators and providers to meet patient needs.

The role requires two years of related experience, a high school diploma or GED, and proficient computer skills.

Qualifications

• Proficient with Microsoft Office and database programs.
• Excellent verbal and written communication skills.
• Analytical thinking to coordinate work within schedules.

Responsibilities

• Performs front office duties: check-in, registration, copays, phones.
• Create and verify patient registration upon arrival.
• Communicate with Benefit Coordinators for new insurance.
• Coordinate with providers regarding patient arrival and needs.
• Prepare charts and obtain medical records from outside providers.
• Schedule appointments and obtain referrals/authorizations.
• Monitor patient flow and inform families about wait times.
• Perform other duties as assigned.

Skills

MS Office

Communication

Analytical thinking

Customer service

Data entry

Education

High school diploma or GED

Tools

Microsoft Office suite

Database programs

Job description

UT Health San Antonio seeks a Front Office Support specialist to perform front desk duties in a clinical setting, ensuring smooth patient flow and satisfaction. Responsibilities include patient check-in, registration, copay collection, appointment scheduling, and coordinating with Benefit Coordinators and providers to meet patient needs.

The role requires two years of related experience, a high school diploma or GED, and proficient computer skills.