Patient Care Concierge — Front Desk & Scheduling

HealthTexas Primary Care Doctors; Schertz (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Scrub voucher

20% off scrubs

Comprehensive onboarding

Competitive hourly rates

Job summary

HealthTexas Primary Care Doctors is seeking a Front Office Associate to maintain efficient front office workflows including appointment scheduling, medical records, patient registration, insurance verification and checkout. You will contribute to the growth and success of HealthTexas while upholding our mission and values.

The role requires one year of physician office experience and familiarity with managed care.

Qualifications

• Excellent interpersonal, communication and customer service skills and good math knowledge essential.
• Ability to operate basic office equipment and navigate EMR systems.
• Familiarity with HIPAA regulations and patient confidentiality.

Responsibilities

• Follows all HealthTexas Medical Group policies and procedures to include but not limited to human resources, clinic, administrative, HIPAA and compliance.
• Greets patients and visitors. Checks in patients. Verifies and updates necessary information in the medical record and patient registration. Enters patient demographics and insurance information into the computer. Assists patients with physical difficulties. Notifies the medical assistant when a patient is ready.
• Maintains appointment schedules. Confirms appointments and obtains referral information.
• Verifies insurance coverage.
• Answers telephone, screens calls and visitors, takes messages, and provides routine information.
• Displays courtesy, professionalism, compassion and positive helpful attitude in interactions with providers, staff, patients and visitors.
• Maintain appropriate levels of cash and balance cash drawer per company procedure.
• Processes payments received in person and by mail. Records, totals and prepares monies for deposit according to company procedure.
• Refers patients to billing/or supervisor for clarification or discussion of account and/or payment terms.
• Operation and maintenance of credit and collection equipment
• Maintains appropriate supply inventory.
• Maintains patient charts, updates and other information according to policies and procedures.
• Prepares new charts. Ensures new patient paperwork is filled out, received and scanned into EMR. Annually updates establish patient paperwork and scans into EMR.
• Types work excuses as directed. Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area and lobby in neat and orderly manner.
• Attends required meetings and participates in committees as requested.
• Maintains patient confidentiality and complies with HIPAA regulations.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner.
• Maintains established medical group policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Implements job responsibilities in a manner that is consistent with the Code of Ethics.
• Maintains regular and acceptable attendance at such level as is determined in the medical group's sole discretion.
• Follow personal protective equipment (PPE) guidelines
• Fulfills medical records requests as applicable
• Assists patients with referral/authorization requests by printing referrals, providing referral contact and location information, obtain commercial authorizations and checking on status of authorizations.
• Assists patients in accessing Healow, Patient Portal, completing Formstack paperwork and mobile check-in.
• Assigned as Clinic Champion, rotating through Medical Records, Referrals, Healow, Formstack, Mobile Check-in and Resource Schedule
• Knowledge of Managed Care plans and benefits
• Associates who are bilingual may be expected to utilize their language skills to translate or interpret for patients, family members, or colleagues in the performance of their duties.
• Performs other duties as assigned.

Skills

Interpersonal communication

Customer service

Math skills

Education

High school diploma or equivalent

Job description

HealthTexas Primary Care Doctors is seeking a Front Office Associate to maintain efficient front office workflows including appointment scheduling, medical records, patient registration, insurance verification and checkout. You will contribute to the growth and success of HealthTexas while upholding our mission and values.

The role requires one year of physician office experience and familiarity with managed care.