Patient Care Concierge & Scheduling Coordinator

Spear; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

One Medical paid membership

Mental Health benefits

Medical, Dental, Vision Benefits

401(K) Safe Harbor Match

Paid time off

Commuter FSA Plan

Gym membership discounts

Company events

Job summary

Spear Physical and Occupational Therapy in Canarsie, Brooklyn, is seeking a Care Coordinator to welcome patients and manage appointment flow. You will respond to calls and emails within 2 hours and within 24 hours, and guide patients through the out-of-network experience with a friendly, professional approach.

This role emphasizes 5-star service, teamwork, and empathy as part of Spear’s patient-centered culture.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Support patient care by making patients feel welcomed and valued while controlling the flow of the appointment.
• Respond to all phone calls and emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience and greet all patients entering the clinic with a smile.
• Execute 5-star customer service and contribute to a collaborative environment.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Team-oriented

Education

BA/BS preferred

Job description

Spear Physical and Occupational Therapy in Canarsie, Brooklyn, is seeking a Care Coordinator to welcome patients and manage appointment flow. You will respond to calls and emails within 2 hours and within 24 hours, and guide patients through the out-of-network experience with a friendly, professional approach.

This role emphasizes 5-star service, teamwork, and empathy as part of Spear’s patient-centered culture.