Patient Care Concierge & Scheduler

Medical Care of Boston Management Corporation; United States; On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant to support daily patient flow in a busy ambulatory setting. You will greet patients, check in, verify demographics, schedule and coordinate referrals, and ensure accurate records.

Working under the supervision of the Practice Manager or Ambulatory Practice Coordinator, you will collaborate with physicians, nurses and care teams to deliver timely, respectful service and maintain a welcoming reception area.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 0-1 years related work experience required.
• Experience with computer systems including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greet patients and visitors with courtesy, service, respect and privacy.
• Serve as a central communication source in the delivery of patient care by being responsive, accessible and visible.
• Provide accurate information, directions and follow up to ensure needs are met.
• Performs check in, registration, scheduling, verification of demographic information and fiscal data using a computer system.
• Collect copayments following standards for copayment processing.
• Schedule, reschedule and cancel appointments to accommodate needs.
• Obtain and enter referrals; check out and schedule follow-up appointments.
• Provide patient with educational materials as indicated; prepare medical records.
• Maintain a welcoming reception area and clear signage; coordinate with departments as needed.
• Support patient flow and liaise between patients and staff to optimize service delivery.

Skills

Written communication

Oral communication

Customer service

Teamwork

MS Office

Education

High School diploma or GED

Certificate 1 Medical Admin Assistant Cert

Job description

Beth Israel Lahey Health is seeking a Practice Assistant to support daily patient flow in a busy ambulatory setting. You will greet patients, check in, verify demographics, schedule and coordinate referrals, and ensure accurate records.

Working under the supervision of the Practice Manager or Ambulatory Practice Coordinator, you will collaborate with physicians, nurses and care teams to deliver timely, respectful service and maintain a welcoming reception area.