Practice Assistant Lead — Patient Care & Team Mentor

Beth Israel Lahey Health; Chelsea (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant to join the care team and help ensure efficient, patient-centered operations. You will report to the Practice Manager or Ambulatory Practice Coordinator with input from clinicians, nurses and other health care providers, delivering high-quality service that supports patient care and practice flow.

You will greet patients, manage check-in and scheduling, handle co-pay collection, and assist with referrals and education materials.

Qualifications

• High School diploma or GED is required.
• 3-5 years related work experience required.
• Experience with computer systems, including web-based applications and MS Office (Outlook, Word, Excel, PowerPoint or Access).
• Certificate 1 Medical Admin Assistant Cert preferred.

Responsibilities

• Mentor and train other Practice Assistants; lead small projects as needed; collaborate with team to improve processes.
• Greet patients and visitors with courtesy and privacy; provide accurate information and guidance.
• Handle check-in/registration, scheduling, demographics verification and co-pay collection; arrange referrals as required.
• Maintain a clean, welcoming reception area and manage communications and materials for patients.
• Support check-out, follow-up appointments, referrals, prior authorizations and patient education materials.

Skills

Written communications

Oral communications

Knowledge

Team work

Customer service

Education

High School diploma or GED

Medical Admin Assistant Certificate

Job description

Beth Israel Lahey Health is seeking a Practice Assistant to join the care team and help ensure efficient, patient-centered operations. You will report to the Practice Manager or Ambulatory Practice Coordinator with input from clinicians, nurses and other health care providers, delivering high-quality service that supports patient care and practice flow.

You will greet patients, manage check-in and scheduling, handle co-pay collection, and assist with referrals and education materials.