Pulmonary Practice Assistant II – Patient Concierge & Ops

BILH Performance Network; Plymouth (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a motivated Medical Administrative Assistant to join a busy ambulatory practice. You will welcome patients, handle registrations, scheduling, referrals, and co-pay collection while supporting smooth clinic operations.

The role requires strong communication, basic billing support, and proficiency with Microsoft Office. Prior healthcare or service environment experience is preferred; on-site work within a hospital campus is expected.

Qualifications

• High school diploma or GED required.
• Certificate 1 Medical Admin Assistant preferred.
• 1–3 years related work experience required.
• Experience with computer systems and Microsoft Office (Outlook, Word, Excel, PowerPoint, or Access) preferred.

Responsibilities

• Greets patients and visitors, providing courteous, respectful service while protecting privacy.
• Handles check-in, registration, scheduling, demographics and fiscal data with computer systems; collects co-payments.
• Schedules, reschedules and cancels appointments to accommodate patient and provider needs; processes referrals.
• Monitors patient flow and acts as liaison to ensure smooth operations and timely service.
• May assist with check-out, follow-up appointments, patient education materials and medical records preparation.

Skills

Administrative skills

Microsoft Office

Customer service

Communication

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Microsoft Office Suite

Job description

Beth Israel Lahey Health is seeking a motivated Medical Administrative Assistant to join a busy ambulatory practice. You will welcome patients, handle registrations, scheduling, referrals, and co-pay collection while supporting smooth clinic operations.

The role requires strong communication, basic billing support, and proficiency with Microsoft Office. Prior healthcare or service environment experience is preferred; on-site work within a hospital campus is expected.