Patient Care Concierge & Scheduler

Optum; Spring Valley (NV); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Insurance

Vision Insurance

Life Insurance

Short-term disability

Long-Term Disability

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

Optum in Las Vegas, NV is hiring an Associate Patient Care Coordinator to join the front office team. You will handle appointment scheduling, patient registration, cashiering, and answer incoming calls, ensuring smooth patient flow and accurate demographics in IDX.

Responsibilities include greeting patients, checking in/out, collecting co-pays, and collaborating with back office staff to resolve issues. Requires strong customer service and healthcare administrative experience.

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in customer service.
• 1+ years of experience providing administrative support in a healthcare, medical office, and/or health insurance environment.
• Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Schedule patient appointments, verifying visit type and primary care provider.
• Provide exceptional service to all customers.
• Greet patients and check in/out; ensure demographics and insurance info are correct in IDX.
• Collect co-pays and adhere to cash handling policies.
• Maintain waiting room cleanliness and communicate pertinent information to patients.
• Collaborate with back office staff to ensure smooth patient flow.
• Resolve service issues and escalate to management or clinical staff as needed.
• Assist co-workers and float to other areas when requested.

Skills

Customer service

Administrative support

Healthcare environment

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Education

High School Diploma / GED

Tools

EMR applications

Job description

Optum in Las Vegas, NV is hiring an Associate Patient Care Coordinator to join the front office team. You will handle appointment scheduling, patient registration, cashiering, and answer incoming calls, ensuring smooth patient flow and accurate demographics in IDX.

Responsibilities include greeting patients, checking in/out, collecting co-pays, and collaborating with back office staff to resolve issues. Requires strong customer service and healthcare administrative experience.