Patient Care Concierge & Scheduler

Professional Physical Therapy; Barnstable County (MA); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional PT is seeking a dedicated Patient Care Coordinator to greet patients, collect payments, and manage scheduling. You will be the first point of contact, ensuring a smooth and welcoming patient experience in a fast-paced clinical setting.

This role emphasizes excellent communication, attention to detail, and proficiency with computer systems. A monthly performance bonus and comprehensive benefits are offered.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a customer service or administrative role, preferably healthcare.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring accurate and complete information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to inquiries or route to appropriate department.
• Collect and update patient information.
• Assist with administrative tasks such as data entry and maintaining patient records.

Skills

Customer service

Administrative

Communication

Detail-oriented

Multitasking

Computer skills

Education

High school diploma or equivalent

Job description

Professional PT is seeking a dedicated Patient Care Coordinator to greet patients, collect payments, and manage scheduling. You will be the first point of contact, ensuring a smooth and welcoming patient experience in a fast-paced clinical setting.

This role emphasizes excellent communication, attention to detail, and proficiency with computer systems. A monthly performance bonus and comprehensive benefits are offered.