Patient Experience & Scheduling Specialist

Professional Physical Therapy; Haverhill (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Hospital insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off

Job summary

Professional PT in the Northeast seeks a dedicated Patient Care Coordinator to greet patients, collect balances, and manage scheduling. You will be the first point of contact, ensuring accurate patient information and a smooth experience.

Ideal candidates excel in customer service, communication, and multitasking in a healthcare setting, with strong computer skills and attention to detail. This on-site role offers comprehensive benefits and a supportive team environment.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such data entry and maintaining patient records.

Skills

Customer service

Communication skills

Multitasking

Detail oriented

Computer skills

Education

High school diploma

Job description

Professional PT in the Northeast seeks a dedicated Patient Care Coordinator to greet patients, collect balances, and manage scheduling. You will be the first point of contact, ensuring accurate patient information and a smooth experience.

Ideal candidates excel in customer service, communication, and multitasking in a healthcare setting, with strong computer skills and attention to detail. This on-site role offers comprehensive benefits and a supportive team environment.