Patient Care Concierge: Front Desk & Scheduling

Professional Physical Therapy; Plymouth (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional PT is seeking a Patient Care Coordinator to be the first point of contact, ensuring a smooth and welcoming experience for patients. You will handle check-ins, scheduling, and inquiries with compassion and efficiency.

Qualified candidates have a high school diploma, strong communication skills, and the ability to multitask in a fast-paced healthcare setting. This role offers comprehensive benefits and growth opportunities within a supportive team.

Qualifications

• High school diploma or equivalent.
• Prior experience in customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks such as data entry and maintaining patient records.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Organizational skills

Computer skills

Education

High school diploma

Job description

Professional PT is seeking a Patient Care Coordinator to be the first point of contact, ensuring a smooth and welcoming experience for patients. You will handle check-ins, scheduling, and inquiries with compassion and efficiency.

Qualified candidates have a high school diploma, strong communication skills, and the ability to multitask in a fast-paced healthcare setting. This role offers comprehensive benefits and growth opportunities within a supportive team.