Medical Front Desk Specialist | Patient Concierge & Admin

Florida-Orthopaedic-Institute; Florida; On-site; USD 25,000 - 28,000; Full time

Job summary

Florida-Orthopaedic-Institute is seeking a Front Desk Representative to manage the check-in/check-out process, collect co-pays, and maintain patient flow with excellent customer service. The role requires verifying IDs and insurance, handling intake via tablets, and coordinating with Benefit and Patient Records teams.

Responsibilities include greeting patients, informing them of delays, scanning cards, and ensuring all forms are completed.

Qualifications

• High School Diploma is required.
• 2 years of experience in a medical environment preferred.
• Excellent customer service and communication skills.
• Must be organized and able to multitask.
• Must be able to work a flexible schedule, with hours varying based on business needs.

Responsibilities

• Ensure front desk is prepared for patient check-in/out, including signaling readiness and sign-in sheets.
• Greet patients upon arrival and welcome new patients to the practice.
• Inform patients of delays and update them on wait times.
• Provide intake tablet and instructions, assist patients with using the tablet.
• Verify patient identification and insurance cards against Athena records; scan new cards and inform Benefit Department of changes.
• Verify a valid authorization and benefits in Athena within the past 90 days.
• Collect co-pays, deductibles, and outstanding balances; explain credit card on file process and obtain signed agreements.
• Begin check-in in Athena; print and sign financial agreements and ABNs as needed.
• Upload imaging CDs to Medview PACs and prepare paperwork for next day’s clinic.
• Schedule follow-up appointments and complete end-of-day batches.
• Process disability form payments and forward documents to Patient Records.

Skills

Customer service

Communication

Organized

Multitasking

Flexibility

Education

High School Diploma

Job description

Florida-Orthopaedic-Institute is seeking a Front Desk Representative to manage the check-in/check-out process, collect co-pays, and maintain patient flow with excellent customer service. The role requires verifying IDs and insurance, handling intake via tablets, and coordinating with Benefit and Patient Records teams.

Responsibilities include greeting patients, informing them of delays, scanning cards, and ensuring all forms are completed.