Patient Experience Lead - Orthopedics Front Desk

CAO; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Job summary

Centers for Advanced Orthopaedics LLC (CAO) is seeking a Front Desk Receptionist to greet patients, manage appointments, and handle billing questions with professionalism. You will coordinate daily administration for physicians and staff, ensuring smooth patient flow and accurate records in a dynamic healthcare setting.

The role requires strong communication, organizational skills, and the ability to work independently while maintaining a welcoming, professional environment for patients and

Qualifications

• High school diploma or equivalent required; 2+ years of medical office admin experience preferred.
• Proficiency with Microsoft Office; familiarity with medical record systems preferred.
• Proficient knowledge of medical terminology; strong interpersonal and organizational skills.
• Ability to work independently and manage multiple tasks with professionalism.

Responsibilities

• Greet and attend to patients in person and by phone; notify providers of arrivals.
• Maintain appointment schedules accurately to optimize provider time.
• Manage multiline phone system and minimize hold time.
• Update and retrieve patient records; verify insurance and collect charges.
• Maintain office inventory and organize reception area.
• Assist patients with documentation and billing questions.
• Communicate with providers and staff to ensure scheduling and patient details are coordinated.

Skills

Interpersonal skills

Organizational skills

Analytical and problem-solving

Communication skills

Independent working

Education

High school diploma or equivalent

Experience in medical office administration

Tools

Microsoft Office suite

Medical record systems

Medical terminology knowledge

Job description

Centers for Advanced Orthopaedics LLC (CAO) is seeking a Front Desk Receptionist to greet patients, manage appointments, and handle billing questions with professionalism. You will coordinate daily administration for physicians and staff, ensuring smooth patient flow and accurate records in a dynamic healthcare setting.

The role requires strong communication, organizational skills, and the ability to work independently while maintaining a welcoming, professional environment for patients and