Patient Care Concierge, Medical Office Assistant II

Beth Israel Lahey Health; Lahey (TX); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health (BILH) is seeking an Administrative Assistant for ambulatory practice operations. You will greet patients, manage check-in and scheduling, verify demographics, and collect co-pays while ensuring privacy and courteous service.

You’ll act as a central communications hub, coordinating with staff and providers to maintain smooth patient flow and service delivery. MS Office proficiency and 1–3 years of healthcare or service experience are preferred.

Qualifications

• High School diploma or GED required.
• 1-3 years related work experience.
• Experience with computer systems and MS Office applications.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Performs check-in, registration, scheduling and demographic verification.
• Collects co-payments and processes payments.
• Schedules, reschedules and cancels appointments to accommodate needs.
• Obtains and enters referrals and directs patients accordingly.
• Facilitates patient flow and acts as liaison between patient and staff.
• Assists with check-out and follow-up scheduling as needed.
• Supports billing tasks and information requests as Level II responsibilities.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Active Listening

Problem Solving

Education

High School Diploma or GED

Medical Administrative Assistant Certification

Tools

MS Office (Outlook/Word/Excel)

Job description

Beth Israel Lahey Health (BILH) is seeking an Administrative Assistant for ambulatory practice operations. You will greet patients, manage check-in and scheduling, verify demographics, and collect co-pays while ensuring privacy and courteous service.

You’ll act as a central communications hub, coordinating with staff and providers to maintain smooth patient flow and service delivery. MS Office proficiency and 1–3 years of healthcare or service experience are preferred.