Patient Access & Care Concierge II

Beth Israel Lahey Health; Lahey (TX); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an administrative assistant to serve as the central point of contact for patients and staff in ambulatory practices. You will greet patients, assist with check-in, scheduling and referrals, and help with billing tasks while maintaining professionalism and privacy.

The role requires strong communication skills, a high level of service, and the ability to navigate busy clinical environments.

Qualifications

• High School diploma or GED required.
• Medical Admin Assistant certification preferred.
• 1–3 years related work experience required.
• Experience with computer systems and MS Office applications.

Responsibilities

• Greet patients and visitors with courtesy and privacy.
• Check in, registration, scheduling, demographics verification, and co-pay collection.
• Schedule, reschedule and cancel appointments to meet patient and provider needs.
• Obtain and enter referrals; facilitate smooth patient flow.
• Support billing functions and assist as a department resource.

Skills

Customer service

Written communications

Oral communications

Problem solving

Teamwork

English language

Education

High School diploma or GED

Medical Admin Assistant Certification

Job description

Beth Israel Lahey Health is seeking an administrative assistant to serve as the central point of contact for patients and staff in ambulatory practices. You will greet patients, assist with check-in, scheduling and referrals, and help with billing tasks while maintaining professionalism and privacy.

The role requires strong communication skills, a high level of service, and the ability to navigate busy clinical environments.