Patient Access & Care Coordinator - Ambulatory

Beth Israel Lahey Health (BILH); United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Services Assistant to greet patients, manage check-in, scheduling and payments in a fast-paced ambulatory setting.

You will verify demographics, enter referrals, support billing, and liaise between patients and staff to maintain smooth flow and privacy. Strong MS Office skills and 1–3 years healthcare front-desk experience are preferred. This role emphasizes courtesy, accuracy, and teamwork in a patient-centered environment.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Performs check in, registration, scheduling, verification of demographic information and fiscal data; collects co-payments.
• Schedules, reschedules and cancels appointments; obtains and enters referrals.
• Provides patient with relevant educational materials and follow-up information as indicated.
• Level II responsibilities include facilitating billing functions and acting as a department resource.

Skills

Customer service

Communication skills

English proficiency

Office software

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Microsoft Office

Web-based applications

Job description

Beth Israel Lahey Health is seeking a Patient Services Assistant to greet patients, manage check-in, scheduling and payments in a fast-paced ambulatory setting.

You will verify demographics, enter referrals, support billing, and liaise between patients and staff to maintain smooth flow and privacy. Strong MS Office skills and 1–3 years healthcare front-desk experience are preferred. This role emphasizes courtesy, accuracy, and teamwork in a patient-centered environment.