Care Concierge for Patient Scheduling & Support

Optum; Everett (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

Medical Plan options

Dental Insurance

Vision Insurance

Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

Optum is seeking a Patient Care Coordinator II to be the primary contact for inquiries about the provider’s practice. This role organizes daily activities, supports the care team, and helps meet financial, clinical, and service goals.

Responsibilities include scheduling, patient check-in/out, verification of insurance, and accurate documentation in EPIC. Opportunity to contribute in a fast-paced clinical setting with Lean processes.

Qualifications

• High School Diploma or GED required.
• Minimum 1+ year computer proficiency in Outlook, Excel and Word.
• Minimum 1+ year in a medical office performing scheduling, check-in/out, insurance verification, and co-pays collection.

Responsibilities

• Exhibits empathy, courtesy, competence, efficiency, and care.
• Schedules appointments and procedures following standard guidelines.
• Uses multiple computer and phone systems to fulfill patient needs over the phone.
• Verifies patient information and documents in the Electronic Health Record (EPIC).
• Collects co-pays and balances per Optum policies.
• Check In and Check Out patients and prepare documentation for patient care.

Education

High School Diploma or GED

Tools

Outlook

Excel

Word

Epic EMR

Job description

Optum is seeking a Patient Care Coordinator II to be the primary contact for inquiries about the provider’s practice. This role organizes daily activities, supports the care team, and helps meet financial, clinical, and service goals.

Responsibilities include scheduling, patient check-in/out, verification of insurance, and accurate documentation in EPIC. Opportunity to contribute in a fast-paced clinical setting with Lean processes.