Patient Care Concierge I: Scheduling & Access

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 34,000 - 44,000; Full time

Job summary

SouthEast Alaska Regional Health Consortium in Alaska seeks an entry-level Patient Care Coordination Specialist I to be the first point of contact for patients and to support access to care through registration, scheduling, and insurance verification. The role emphasizes accuracy, attention to detail, and quality customer service in a fast-paced clinical environment.

We value professional development and offer a comprehensive benefits package including retirement, PTO, parental leave,

Qualifications

• One year of healthcare, customer service, or administrative experience.
• Strong data entry and attention to detail.
• Basic understanding of front-end revenue cycle and registration requirements.

Responsibilities

• Serve as primary point of contact for patients, providers, and staff by phone, email, or in person.
• Registers and pre-registers patients with accurate demographics, insurance, and eligibility in the EHR.
• Check-in patients and support self-check-in; collect co-pays and forms.
• Monitor appointment confirmations and follow up on unconfirmed appointments.
• Schedule, reschedule, and cancel appointments across service lines per protocols.
• Maintain confidentiality and uphold SEARHC standards.

Skills

Attention to detail

Data entry

Communication skills

Multitasking

Customer service

Data verification

Education

High school diploma or GED

Basic Life Support (BLS) certification

Tools

EHR systems

Medical databases

Job description

SouthEast Alaska Regional Health Consortium in Alaska seeks an entry-level Patient Care Coordination Specialist I to be the first point of contact for patients and to support access to care through registration, scheduling, and insurance verification. The role emphasizes accuracy, attention to detail, and quality customer service in a fast-paced clinical environment.

We value professional development and offer a comprehensive benefits package including retirement, PTO, parental leave,