Patient Care Concierge & Front Office Specialist

Modena Health; United States; Remote; USD 28,000 - 39,000; Full time

Job summary

Modena Health in Huntington Beach seeks a Patient Care Services Representative II to join our front office team. This full-time, hourly role focuses on patient-centered care, CPT/ICD-10 knowledge, and seamless clinic operations.

Expect weekly hours Monday–Friday with flexible start times aligned to clinic hours. You will greet patients, verify insurance, collect co-pays, schedule appointments, process authorizations, and maintain HIPAA-compliant records across multiple sites.

Qualifications

• High school diploma or equivalent required.
• 3+ years in hospitality, medical receptionist, or MA role.
• Experience with insurance verification and scheduling preferred.
• Proficient in Word and Excel.

Responsibilities

• Greet patients and visitors offering professionalism and a concierge feel.
• Manage check-in and check-out processes, verify insurance, and collect co-pays.
• Schedule patient appointments, testing appointments, and follow-ups.
• Submit and track prior authorizations, including multi-platform processing.
• Answer incoming calls at high volume with courtesy and accuracy.
• Maintain HIPAA-compliant records in the EHR system.
• Ensure front office remains clean, organized, and stocked with forms.
• Assist with emergency response protocols and onboarding of new staff.

Skills

Interpersonal skills

Customer service

Communication

Compassionate care

Organizational skills

Multitasking

Medical terminology CPT ICD-10

Education

High school diploma or equivalent

Tools

EHR system

Word

Excel

Job description

Modena Health in Huntington Beach seeks a Patient Care Services Representative II to join our front office team. This full-time, hourly role focuses on patient-centered care, CPT/ICD-10 knowledge, and seamless clinic operations.

Expect weekly hours Monday–Friday with flexible start times aligned to clinic hours. You will greet patients, verify insurance, collect co-pays, schedule appointments, process authorizations, and maintain HIPAA-compliant records across multiple sites.