Patient Care Service Representative

Modena Health; United States; Remote; USD 28,000 - 39,000; Full time

Job summary

Modena Health in Huntington Beach seeks a Patient Care Services Representative II to join our front office team. This full-time, hourly role focuses on patient-centered care, CPT/ICD-10 knowledge, and seamless clinic operations.

Expect weekly hours Monday–Friday with flexible start times aligned to clinic hours. You will greet patients, verify insurance, collect co-pays, schedule appointments, process authorizations, and maintain HIPAA-compliant records across multiple sites.

Qualifications

• High school diploma or equivalent required.
• 3+ years in hospitality, medical receptionist, or MA role.
• Experience with insurance verification and scheduling preferred.
• Proficient in Word and Excel.

Responsibilities

• Greet patients and visitors offering professionalism and a concierge feel.
• Manage check-in and check-out processes, verify insurance, and collect co-pays.
• Schedule patient appointments, testing appointments, and follow-ups.
• Submit and track prior authorizations, including multi-platform processing.
• Answer incoming calls at high volume with courtesy and accuracy.
• Maintain HIPAA-compliant records in the EHR system.
• Ensure front office remains clean, organized, and stocked with forms.
• Assist with emergency response protocols and onboarding of new staff.

Skills

Interpersonal skills

Customer service

Communication

Compassionate care

Organizational skills

Multitasking

Medical terminology CPT ICD-10

Education

High school diploma or equivalent

Tools

EHR system

Word

Excel

Job description

About Us

Modena Health (“MH”) and Modena Allergy & Asthma ("MAA") are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona—and ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine.

Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients. Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers.

At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. Our dedicated team values collaboration, positivity, and growth while striving to improve lives through expert diagnosis, treatment, and research. We are looking for high-energy, kind, and collaborative individuals eager to grow personally and professionally while making a meaningful impact in the lives of others.

Position Summary

We are seeking a highly skilled and compassionate Patient Care Services Representative II to join our team in a Patient Services Representative (PSR) role. This position targets front office administrative duties and is ideal for someone who thrives in a dynamic and patient-centered environment. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday. Applicant must be open to a flexible start and end time that aligns with clinic hours. Must be more than proficient with CPT and ICD-10 coding.

This role will be based primarily in our Huntington Beach clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences.

Key Responsibilities

• Greet patients and visitors offering professionalism and a concierge feel.
• Manage check-in and check-out processes on our EHR system, verify insurance, and collect co-pays.
• Schedule patient appointments, testing appointments, and follow-ups in collaboration with providers and their requests.
• Submit and track prior authorizations, including multi-platform processing and submitting required documentation.
• Answer incoming calls at a high call volume and respond to patient inquiries with courtesy and accuracy.
• Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.
• Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies.
• Assist with emergency response protocols in a controlled and calm manner by alerting clinical staff as needed.
• Contribute to the onboarding and training of new team members to build support and cross-functional skills.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Experience: 3+ years of experience in a hospitality, medical receptionist, or Medical Assistant (MA) role.
• Experience with insurance verification, scheduling, and electronic health records preferred.
• Must be proficient in Word and Excel.

Licensure & Certifications

• CPR certification (or willingness to obtain upon hire).

Skills & Abilities

• Strong interpersonal, customer service, and communication skills.
• Compassionate, warm and personable with patients.
• Excellent organizational and multitasking ability in a clinical setting.
• Knowledge of medical terminology (CPT and ICD-10 coding) and EHR systems.
• Familiarity with HIPAA and OSHA compliance standards.
• Ability to remain composed in fast-paced and emergency situations.
• Commitment to patient confidentiality and high-quality service delivery.

Preferred Qualifications

• Prior experience in allergy, immunology, or respiratory care settings.
• Comfort with high volume of patients by call and face to face.
• Experience submitting and managing insurance prior authorizations.
• Experience handling patient referrals.

Compensation

Compensation: $20.00–$28.00 per hour, depending on qualifications, relevant experience, and skills.