Patient Care Concierge & Scheduling Specialist

WS Audiology USA; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator to ensure a warm, organized patient journey from first contact through ongoing care. You will manage scheduling, patient communications, and help optimize clinic operations while building strong patient relationships.

The role emphasizes empathetic, professional customer service, phone-based outreach, and attention to detail in a busy, patient-facing environment.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent communication and organizational abilities.
• Comfort with phone outreach and multitasking in a busy clinic.
• Empathy and ability to build rapport with patients of all ages.

Responsibilities

• Create a welcoming experience for every patient who calls or visits the clinic.
• Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
• Keep the provider’s schedule organized and optimized to support patient access and clinic productivity.
• Proactively engage current and past patients to encourage follow-up care and ongoing engagement.
• Build lasting relationships with patients and provide exceptional service throughout their experience.
• Maintain accurate patient records and documentation.

Skills

Customer service

Communication

Organization

Phone communication

Multitasking

Empathy

Job description

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator to ensure a warm, organized patient journey from first contact through ongoing care. You will manage scheduling, patient communications, and help optimize clinic operations while building strong patient relationships.

The role emphasizes empathetic, professional customer service, phone-based outreach, and attention to detail in a busy, patient-facing environment.