Scheduling & Patient Experience Coordinator

My Hearing Centers; Corvallis (OR); On-site; USD 23,000 - 33,000; Full time

Job summary

My Hearing Centers is seeking a personable Patient Care Coordinator to be the welcoming voice and organized hub of the clinic. You’ll manage scheduling, patient communications, and keep the provider’s calendar running smoothly while building rapports with patients and families.

This role emphasizes accuracy in records, insurance questions, payments, and a patient-focused experience in a busy hearing care office.

Qualifications

• Previous customer service experience; healthcare, hospitality, retail, or sales experience is a plus
• A friendly, confident, and professional communication style
• Comfort making outbound calls and engaging patients by phone
• Strong organizational skills and attention to detail
• The ability to multitask and shift priorities in a busy environment
• Confidence learning and navigating multiple computer systems
• A team-first mindset and willingness to work toward shared clinic goals
• Patience, empathy, and the ability to build rapport with patients of all ages, particularly seniors

Responsibilities

• Create a warm, welcoming experience for every patient who calls or visits the clinic
• Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication
• Keep the provider’s schedule organized and optimized to support patient access and clinic productivity
• Proactively connect with current and past patients to encourage follow-up care and keep them engaged in their hearing journey
• Build lasting relationships with patients and provide exceptional service throughout their experience
• Maintain accurate patient records and documentation
• Verify insurance benefits and assist patients with general coverage questions
• Process patient payments and transactions accurately
• Support clinic inventory, including ordering, tracking, and returns
• Educate patients about available products, services, financing options, and promotions
• Partner closely with the provider to support patient satisfaction and clinic goals
• Maintain a clean, organized, and patient-ready clinic environment
• Stay informed about company programs and services so you can confidently answer questions and assist patients

Skills

Customer service

Phone communication

Organizational skills

Multitasking

Empathy

Teamwork

Rapport building

Tools

CRM systems

Job description

My Hearing Centers is seeking a personable Patient Care Coordinator to be the welcoming voice and organized hub of the clinic. You’ll manage scheduling, patient communications, and keep the provider’s calendar running smoothly while building rapports with patients and families.

This role emphasizes accuracy in records, insurance questions, payments, and a patient-focused experience in a busy hearing care office.