Patient Experience Coordinator (On-site)

Northland Hearing Centers, Inc.; Brookings (OR); On-site; USD 26,000 - 33,000; Full time

Job summary

Northland Hearing Centers, Inc. in Brookings, OR is seeking a Temporary Patient Care Coordinator to greet patients, manage the front office, and support scheduling and patient accounts.

The PCC plays a key role in delivering a professional, concierge-level patient experience and maintaining HIPAA-compliant recordkeeping. The role requires 1–2 years in customer service or retail, high school diploma or GED, and proficiency with standard computer systems.

Qualifications

• High school diploma or GED
• 1-2 years’ experience in a customer service or retail position preferred
• Proficient computer skills; HIPAA awareness and confidentiality

Responsibilities

• Greet and assist patients at check-in
• Manage clinic schedule and patient accounts
• Maintain patient records per privacy guidelines (HIPAA)
• Support patient education and retention activities
• Assist with insurance information and basic billing tasks

Job description

Northland Hearing Centers, Inc. in Brookings, OR is seeking a Temporary Patient Care Coordinator to greet patients, manage the front office, and support scheduling and patient accounts.

The PCC plays a key role in delivering a professional, concierge-level patient experience and maintaining HIPAA-compliant recordkeeping. The role requires 1–2 years in customer service or retail, high school diploma or GED, and proficiency with standard computer systems.