Hearing Care Concierge & Patient Experience Lead

My Hearing Centers; Redmond (OR); On-site; USD 25,000 - 30,000; Full time

Job summary

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator to welcome patients, manage scheduling, and support the hearing care provider. You will build relationships, maintain records, verify insurance, process payments, and keep the clinic organized in a busy office.

If you’re personable, organized, and enjoy helping people, this role offers an opportunity to contribute to patient care and clinic goals.

Qualifications

• Previous customer service experience; healthcare, hospitality, retail, or sales experience is a plus.
• Ability to communicate clearly with patients over the phone and in person.
• Strong organizational skills and attention to detail.
• Patience, empathy, and ability to build rapport with patients of all ages, especially seniors.

Responsibilities

• Create a warm, welcoming experience for every patient who calls or visits the clinic.
• Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication.
• Keep the provider's schedule organized and optimized to support patient access and clinic productivity.
• Proactively connect with current and past patients to encourage follow-up care and keep them engaged in their hearing journey.
• Build lasting relationships with patients and provide exceptional service throughout their experience.
• Maintain accurate patient records and documentation.
• Verify insurance benefits and assist patients with general coverage questions.
• Process patient payments and transactions accurately.
• Support clinic inventory, including ordering, tracking, and returns.
• Educate patients about available products, services, financing options, and promotions.
• Partner closely with the provider to support patient satisfaction and clinic goals.
• Maintain a clean, organized, and patient-ready clinic environment.
• Stay informed about company programs and services so you can confidently answer questions and assist patients.

Skills

Customer service

Phone communication

Organizational skills

Patient rapport

Tools

CRM systems

Job description

My Hearing Centers, part of WS Audiology, is seeking a Patient Care Coordinator to welcome patients, manage scheduling, and support the hearing care provider. You will build relationships, maintain records, verify insurance, process payments, and keep the clinic organized in a busy office.

If you’re personable, organized, and enjoy helping people, this role offers an opportunity to contribute to patient care and clinic goals.