Patient Care Concierge & Front Desk Specialist

Summit Health Management, LLC; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD in the United States is seeking a friendly, detail-oriented Clinic Receptionist to greet visitors, manage registrations, and support patient flow. You will handle phone inquiries, verify insurance, schedule appointments, process payments, and enter data into the EHR and Practice Management System.

The role emphasizes customer service, multitasking, and communication across a multi-site healthcare network, with opportunities to collaborate with clinical staff and office operations.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• English communication both orally and in writing.
• Excellent customer service skills.
• Ability to multitask and stay organized.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner.
• Maintains an efficient patient flow through the registration process.
• Answers telephone, directs calls, takes messages.
• Informs patients of delays and assists with comfort.
• Posts self-pay charges, collects payments, reconciles daily payments.
• Opens and closes batches, reconciles collections, prepares deposits.
• Scans insurance cards, processes verifications, updates patient accounts.
• Schedules appointments according to guidelines; manage waitlists.
• Schedules and enters orders for diagnostic tests and procedures.
• Works with care resources to ensure pre-authorizations.
• Completes referrals in the system.
• Communicates problems or issues to supervisor promptly.
• Performs clerical duties (faxing, copying, scanning, filing).
• Covers for other staff and other office locations.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR system

Practice Management System

Windows-based environment

Job description

VillageMD in the United States is seeking a friendly, detail-oriented Clinic Receptionist to greet visitors, manage registrations, and support patient flow. You will handle phone inquiries, verify insurance, schedule appointments, process payments, and enter data into the EHR and Practice Management System.

The role emphasizes customer service, multitasking, and communication across a multi-site healthcare network, with opportunities to collaborate with clinical staff and office operations.