Patient Services Coordinator

shm; New Providence (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health is seeking a friendly, detail-oriented front desk associate to greet visitors and manage patient flow. You will handle registration, verify insurance, collect payments, and maintain accurate records in our EHR and practice management systems.

The role requires excellent customer service, strong English communication, and the ability to multitask across clerical duties in a fast-paced medical office setting.

Qualifications

• High school diploma or GED required; associate degree preferred.
• PSR/medical office experience preferred.
• Must communicate in English, both oral and written.
• Excellent customer service skills essential.
• Ability to multi-task and stay organized in a busy environment.
• Knowledge of medical office terminology appreciated.
• Basic computer skills; experience with EHR and practice management systems.
• Experience with EHR and Practice Management Systems is preferred.

Responsibilities

• Greet visitors, patients and families in a friendly, professional manner and direct them appropriately.
• Maintain efficient patient flow through registration and provide excellent customer service.
• Answer the phone promptly, route calls, take accurate messages and demonstrate proper etiquette.
• Inform patients about delays in physician schedules and assist with comfort as needed.
• Process self-pay charges, collect payments and provide receipts; reconcile daily payments.
• Open/close batches, reconcile collections, prepare deposits and correct documents as needed.
• Scan insurance cards, perform on-line insurance verifications and update patient accounts.
• Schedule and confirm appointments according to guidelines; manage waitlists when applicable.
• Place orders for diagnostic tests and procedures following workflows.
• Coordinate with care resources and clinical staff for pre-authorizations.
• Complete referrals according to guidelines and enter into systems.
• Communicate issues to Office Supervisor/Manager promptly.

Skills

Customer service

Communication

English proficiency

Office administration

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR systems

Practice Management Software

Windows OS

Job description

Summit Health is seeking a friendly, detail-oriented front desk associate to greet visitors and manage patient flow. You will handle registration, verify insurance, collect payments, and maintain accurate records in our EHR and practice management systems.

The role requires excellent customer service, strong English communication, and the ability to multitask across clerical duties in a fast-paced medical office setting.