Patient Care Concierge: Front Desk & EMR

Agence PROvidence; Sherwood (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Premium Float Pay

Mileage reimbursement

Job summary

Providence is hiring Patient Care Coordinators to be the first point of contact for patients and visitors, delivering excellent service in person or by phone. You will liaison between patients and care teams, handling scheduling, registration, insurance verification, and updates to demographic information.

Roles involve front and back-office duties, ensuring clinic efficiency within EPIC, and growing with a mission of compassionate, high-quality care in a Portland-area setting.

Qualifications

• 1 year of experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast paced environment.
• Electronic Medical Records (EMR) experience.

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence’s mission of compassionate, high-quality care.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

EPIC EMR

Job description

Providence is hiring Patient Care Coordinators to be the first point of contact for patients and visitors, delivering excellent service in person or by phone. You will liaison between patients and care teams, handling scheduling, registration, insurance verification, and updates to demographic information.

Roles involve front and back-office duties, ensuring clinic efficiency within EPIC, and growing with a mission of compassionate, high-quality care in a Portland-area setting.