Patient Care Coordinator: Front Desk & Care Liaison

Agence PROvidence; Portland (OR); On-site; USD 28,000 - 41,000; Full time

Job summary

Providence Jobs in Portland is seeking an Associate Patient Care Coordinator to serve as the first point of contact for patients and visitors, both in person and by phone. The role supports scheduling, registration, and insurance verification while ensuring a smooth, coordinated patient experience across care teams.

The position emphasizes learning front and back-office duties, maintaining accurate documentation in EPIC, and upholding the mission of compassionate, high-quality care in the

Qualifications

• 6 months of Customer service related experience.
• 6 months of Office experience, preferably in a medical office.
• 6 months of Electronic Medical Record.

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence’s mission of compassionate, high-quality care.

Skills

Customer service

Multitasking

Tools

Electronic Medical Record (EMR)

Job description

Providence Jobs in Portland is seeking an Associate Patient Care Coordinator to serve as the first point of contact for patients and visitors, both in person and by phone. The role supports scheduling, registration, and insurance verification while ensuring a smooth, coordinated patient experience across care teams.

The position emphasizes learning front and back-office duties, maintaining accurate documentation in EPIC, and upholding the mission of compassionate, high-quality care in the