Patient Care Concierge

Agence PROvidence; Happy Valley (OR); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k) Matching

Health, dental & vision benefits

Job summary

Providence seeks an Associate Patient Care Coordinator to greet patients, schedule and verify insurance, and support front/back-office tasks. You will liaise between patients and care teams, ensuring smooth workflows in EPIC and accurate documentation.

This entry-level role emphasizes growth within a patient-centered clinic environment. Join Providence’s mission of compassionate, high-quality care and contribute to a team serving diverse communities in the Portland metro area.

Qualifications

• 6 months of Customer service experience.
• 6 months of Office experience, preferably in a medical office.
• 6 months of Electronic Medical Record experience.

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence’s mission of compassionate, high-quality care.

Skills

Customer service

Tools

EMR

Job description

Providence seeks an Associate Patient Care Coordinator to greet patients, schedule and verify insurance, and support front/back-office tasks. You will liaise between patients and care teams, ensuring smooth workflows in EPIC and accurate documentation.

This entry-level role emphasizes growth within a patient-centered clinic environment. Join Providence’s mission of compassionate, high-quality care and contribute to a team serving diverse communities in the Portland metro area.